How long will my order take to arrive?
Given that all of our items are handmade, creation time can take up to 14 working days. For any urgent orders please email us prior to placing your order at firstname.lastname@example.org confirming what you would like to order and the date you require it for. We will always try our best to accommodate your request.
Once your item has been created we will ship it using Royal Mail 1st class recorded (signed for) delivery. This service usually takes between 1-3 working days. Unfortunately we cannot guarantee or take responsibility for orders that arrive later than expected, as once they are with the courier it is out of our hands.
Are the Cultural Frames made with real flowers?
The frames are made with high quality mulberry paper flowers. The beauty of these flowers is that they will keep for a long time and maintain their colour and shape. Real flowers would unfortunately wilt and lose their colour in a matter of days.
Can you make a bespoke hair accessory to match an outfit?
Yes, we love making bespoke hair accessories for our clients. Please visit our Bespoke page on the website where the process is outlined. Please note the timing of bespoke can be anywhere between 2-3 weeks, so please ensure you place your order in advance to avoid disappointment.